Terms of Service

Effective Date: October 26, 2026

1. Overview

Welcome to INDRIVE CAR SHIPPING (“Indrive Car Shipping,” “we,” “us,” or “our”). These Terms of Service govern your use of our website, https://indrivecarshipping.com/, and the services we provide.

Indrive Car Shipping offers truck dispatching, freight coordination, load sourcing, rate negotiation assistance, carrier paperwork support, and related business support services for owner-operators and trucking companies.

By accessing our website or using our services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.

2. Our Services

Our services may include:

• Truck dispatching and freight load sourcing.
• Freight rate negotiation assistance.
• Broker communication and carrier packet preparation.
• Dispatch coordination and shipment status updates.
• Assistance with load-related paperwork and administrative tasks.
• Support for dry van, flatbed, reefer, step deck, RGN, and other applicable trailer types.

The specific services provided will depend on the package or written agreement selected by the customer.

Service scope, fees, payment terms, and other requirements will be communicated before services begin, where applicable. We do not guarantee the availability of any particular load, freight rate, broker, or volume of work.

3. Orders and Payments

All service requests are subject to acceptance and confirmation by Indrive Car Shipping.

Pricing, service descriptions, and availability may change from time to time. The applicable fees, payment schedule, and other financial terms will be communicated to you before the relevant service begins or as stated in your written service agreement.

Customers are responsible for applicable charges disclosed in their service agreement, including agreed dispatch fees and any other authorized expenses.

Third-party charges, including load board subscriptions, software fees, factoring charges, and other external expenses, remain the customer's responsibility unless otherwise agreed in writing.

Failure to make payments when due may result in suspension or termination of services, subject to the applicable agreement and law.

4. Customer Communications

When you provide your contact information, we may contact you regarding inquiries, service requests, onboarding, dispatch operations, account matters, and project updates.

Communications may be delivered by phone, email, or text message, depending on the contact information you provide and the permissions you grant.

Marketing communications will be sent only where the required consent has been obtained. Consent to receive marketing text messages is not a condition of purchasing any service.

You may request assistance with communication preferences by contacting us using the information provided below.

5. SMS Messaging Terms

If you separately opt in to receive text messages from Indrive Car Shipping, you agree to receive messages consistent with the consent you provide.

Depending on your preferences and the messaging program, messages may include customer support responses, dispatch updates, service notifications, appointment reminders, and other relevant account or service information.

Message frequency: Message frequency varies depending on your interaction with our services and the messaging program.

Message and data rates: Standard message and data rates may apply, depending on your mobile carrier and plan.

Opt-out: You may opt out of receiving text messages at any time by replying STOP to a message from the applicable messaging program. You may receive a final confirmation message where supported.

Help: Reply HELP for assistance, or contact us at (346) 561-9136.

Consent: Consent to receive SMS messages is not a condition of purchasing any goods or services.

Carriers: Wireless carriers are not responsible for delayed or undelivered messages.

Consent records: We may maintain records of your messaging preferences and consent as permitted or required by applicable law. If you opt out, you may need to provide consent again before receiving future messages from that program.

6. Customer Responsibilities

You agree to:

• Provide accurate, current, and complete information required to perform the requested services.
• Provide accurate carrier, business, insurance, and operating authority information when applicable.
• Maintain any licenses, registrations, insurance, and operating authority required for your own trucking operations.
• Ensure that the documents and information you provide may legally be used for the requested services.
• Review load details, rate confirmations, pickup and delivery requirements, and other relevant documentation before accepting a load.
• Comply with applicable federal, state, and local laws and regulations.
• Use our website and services only for lawful purposes.

You remain responsible for your business operations, drivers, equipment, cargo handling, and compliance obligations unless a separate written agreement expressly provides otherwise.

7. Intellectual Property

Unless otherwise agreed in writing, the content on our website, including text, graphics, logos, branding, design elements, and other materials, belongs to or is lawfully used by Indrive Car Shipping.

You may not copy, reproduce, distribute, modify, or commercially exploit our website content without prior written permission, except where permitted by law.

Ownership and permitted use of customer-specific documents, materials, and deliverables will be governed by the applicable written agreement.

8. Third-Party Services

Our services may involve third-party providers, including freight brokers, load boards, software platforms, factoring companies, communication providers, and other business service providers.

These third parties may operate under their own terms, conditions, privacy policies, and fee structures.

We do not control third-party services and are not responsible for their independent acts, omissions, service interruptions, policies, or decisions, except to the extent liability cannot be excluded under applicable law.

Customers are responsible for reviewing and complying with the terms applicable to third-party services they use.

9. Refunds and Cancellations

Refunds, cancellations, and termination of services are governed by the applicable written service agreement and any refund policy published on our website.

Please review the applicable refund policy and service agreement before purchasing or beginning a service.

If no separate written refund arrangement applies, any refund request will be reviewed based on the services performed, the applicable payment terms, and relevant law.

Nothing in this section limits any consumer or contractual rights that cannot legally be waived.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Indrive Car Shipping will not be liable for indirect, incidental, special, exemplary, or consequential damages arising out of or related to the use of our website or services.

We do not guarantee specific freight rates, load availability, shipment volume, carrier revenue, business growth, or financial results. Freight availability, market conditions, broker decisions, and other external factors may affect outcomes.

We are not responsible for delays, losses, or service disruptions caused by third parties or circumstances beyond our reasonable control, except where responsibility cannot legally be excluded.

Nothing in these Terms excludes or