Privacy Policy

Effective Date: October 26, 2026

1. Overview

INDRIVE CAR SHIPPING (“Indrive Car Shipping,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://indrivecarshipping.com/, contact us, submit a form, or use our truck dispatching and related services.

By using our website or services, you acknowledge this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or using information for purposes that require consent.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

Personal and contact information

• Full name, email address, phone number, and other contact details you provide.
• Information submitted through website contact forms or service inquiries.

Business and carrier information

• Truck type, carrier business details, operating authority information, and authority age.
• Business documents, insurance information, W-9 forms, and other carrier onboarding documents you voluntarily provide.
• Dispatch preferences, freight requirements, and other information necessary to provide our services.

Communications and service records

• Messages, inquiries, support requests, and correspondence with our team.
• Dispatch-related records, service agreements, and transaction or payment records, where applicable.

Website and technical information

• IP address, browser type, device information, pages visited, and other usage information that may be collected through server logs, cookies, or similar technologies, where applicable.

We collect information directly from you, automatically through website technologies where enabled, and from service providers or other sources when permitted by law.

3. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and provide customer support.
• Evaluate service requests and communicate with prospective customers.
• Provide truck dispatching, load sourcing, freight coordination, and related business support.
• Process carrier onboarding and maintain relevant business records.
• Communicate load updates, service notifications, and other operational information.
• Send SMS messages when the required consent has been obtained.
• Process payments and maintain transaction records, where applicable.
• Operate, maintain, troubleshoot, and improve our website and services.
• Detect, investigate, and prevent fraud, misuse, and security incidents.
• Enforce our agreements and comply with applicable legal obligations.

We will use personal information for purposes consistent with this policy and as otherwise permitted or required by law.

4. SMS Communications and Mobile Information

Indrive Car Shipping may send text messages to individuals who have provided the required consent.

Depending on the messaging program and your preferences, messages may include responses to inquiries, dispatch-related notifications, service updates, appointment reminders, and other communications covered by your consent.

Message frequency: Message frequency varies depending on your interactions and the messaging program.

Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-out: You may opt out at any time by replying STOP to a message from the applicable messaging program.

Help: Reply HELP for assistance or contact us using the information provided in Section 12.

Consent: Consent to receive SMS messages is not a condition of purchasing any goods or services.

We do not sell or share mobile phone numbers, SMS opt-in data, or messaging consent records with third parties or affiliates for their own marketing or promotional purposes. We may share necessary information with service providers that facilitate message delivery, but only as needed to provide the messaging service and subject to appropriate restrictions.

The mobile information protections in this section apply notwithstanding any other provision of this Privacy Policy.

5. How We Share Information

We do not sell your personal information for monetary consideration.

We may disclose personal information in the following circumstances:

Service providers: We may share relevant information with providers that assist with website hosting, communications, customer support, payment processing, security, analytics, and other business operations.

Business and dispatch operations: Where necessary to provide requested services, we may share relevant business or carrier information with freight brokers, load board platforms, factoring companies, or other parties involved in a dispatch transaction, subject to applicable agreements and law.

Legal and safety requirements: We may disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect our rights, safety, property, or prevent fraud.

Business transfers: Information may be transferred as part of a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.

With your direction or consent: We may share information when you request or authorize us to do so.

We do not authorize our service providers to use personal information obtained on our behalf for their own unrelated purposes. The SMS and mobile information restrictions in Section 4 apply regardless of the general sharing permissions described in this section.

6. Data Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Access to information is limited to individuals and service providers who need it for legitimate business purposes, subject to applicable safeguards.

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, fulfill contractual obligations, resolve disputes, enforce agreements, and comply with applicable law.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Website Technologies

Our website may use cookies, pixels, server logs, and similar technologies to support website functionality, understand visitor activity, maintain security, and improve the user experience.

Where applicable, these technologies may collect information about your browser, device, and interactions with our website.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

If we use analytics or advertising technologies that require consent under applicable law, we will provide the required notice and consent options.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

These third parties may have their own privacy policies, terms, and data collection practices. We do not control their independent practices and encourage you to review their privacy notices before providing information directly to them.

Your interactions with third-party services are governed by the applicable third-party terms and policies.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to:

• Request access to certain personal information we maintain about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request information about certain data collection or disclosure practices.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications or data uses where applicable.
• Exercise other privacy rights provided by applicable law.

We may need to verify your identity before processing certain requests. Some information may be retained when required or permitted by law.

To submit a privacy request, please contact us using the details in Section 12.

You can opt out of SMS messages by replying STOP and request assistance by replying HELP.

10. Children's Privacy

Our website and services are intended for business customers and are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13. If we learn that we have collected such information without the required authorization, we will take reasonable steps to delete it as required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.

Any revised policy will be posted on this page with an updated effective date. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about our privacy practices.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

INDRIVE CAR SHIPPING

Website: https://indrivecarshipping.com/

Phone: (346) 561-9136

Email: Please use the contact form on our website until our official business email address is confirmed.